Bezos Academy - Employee Experience
Client: Bezos Academy
Role: Senior Product Designer & Developer
Project Type: Design and Implement SharePoint Intranet Portal
Medium: Digital, Web, SharePoint
Overview
Staff across campuses lacked a centralized, consistent place to access critical organizational information.
This led to:
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Wasted time searching for documents
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Redundant communication between departments
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Frustration navigating outdated or scattered resources
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Barriers to onboarding new employees smoothly
The result? Delayed work, knowledge silos, and avoidable inefficiencies across the system.
Design Goals
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Build a single source of truth for internal communications and resources
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Empower teams to self-serve, collaborate, and stay informed
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Design a visually engaging, accessible user experience aligned with the Bezos Academy brand
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Support scalability as the organization grows
Building a Better Intranet Experience
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The SharePoint Intranet Project became more than just a redesign—it evolved into an operational backbone for the organization.
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Using a modular design system, smart tagging, and UX-tested navigation, we created an intuitive portal experience that works across departments and devices.
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We focused on:
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Metadata-driven architecture: Content is grouped by need, not by department.
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Custom site templates: Every department gets what they need—without reinventing the wheel.
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Search-first mindset: Users can now find what they need in 1–2 clicks.
Concept
Operational Impact
System Usability
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79% reduction in internal IT tickets related to "Where do I find...?"
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62% increase in SharePoint usage across non-technical staff
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48% drop in email requests for files that now live on the intrane
Content Management
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90% of department leads now maintain and update their own content
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100+ reusable components and templates deployed
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6x faster site rollout time for new regions or teams
Employee Experience
Clarity and Confidence
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95% of staff reported feeling “more confident” finding resources they need
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82% said the new intranet helped them onboard faster
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67% said it made cross-team collaboration easier
Feedback Highlights
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“I used to waste 20 minutes finding one HR form. Now it’s bookmarked.”
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“The design feels like it respects our time.”
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“This makes me feel part of something bigger.”
What This Means for the Future
This wasn’t just a technology upgrade. It was a cultural investment.
By creating clarity and structure, we made space for better work, faster communication, and a stronger sense of unity.
The intranet is now a living platform—scalable, adaptable, and designed to grow with the organization.